Cytrack
Customer Experience transformation in the age of AI
Extend the power of modern communications platforms for enhanced productivity
Cytrack, a Microsoft Gold ISV, empowers businesses to transform customer experience and service communications. Cytrack solutions help businesses tackle the challenge of efficiently delivering seamless, personalised customer interactions across multiple channels, whilst controlling cost.
Our advanced software solutions for business telephony and contact centers are used to streamline operations, enhance customer engagement and leverage AI to drive smarter, more responsive service capabilities. Whether through unified communications or AI-powered contact center platforms, Cytrack solutions can help your customers reshape their communications to compete effectively in the digital age.
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Solution Offerings
Teams Calling Plans
Cytrack’s Microsoft Teams Calling Plans offer seamless voice integration with competitive, flexible call plans, providing a cost-effective, unified communication solution for businesses.
Cytrack Assist Services
Cytrack’s Assist program provides partners with professional project management, deployment, training, and after-sales support, ensuring seamless implementation and ongoing success with expert partner-focused guidance at every stage.
Reporting & Analytics for Microsoft Teams
Empower customers to manage their business communications performance & uncover data insights with CyReport for Microsoft Teams.
CRM Integration & Advanced UC application for Microsoft Teams
CyDesk CRM Integration for Microsoft Teams enables automatic screen-pop on incoming calls, click-to-dial from any application, and stores call history and recordings in CRM contact records.
Customer Experience AI enabled Contact Centre for Microsoft Teams
AI-enabled Omni-Channel Contact Centre for Microsoft Teams that unifies customer interactions across channels, enhancing service, efficiency, and collaboration through seamless integration and intelligent automation.
Voice Recording & Compliance Solutions for Microsoft Teams
Voice Recording & Compliance Solutions for Microsoft Teams offers AI-powered transcription, analysis, and QA, ensuring secure, compliant communications with advanced insights for improved performance.
Cytrack and Crayon are better together.
Cytrack and Crayon together deliver unmatched value for partners by combining Cytrack’s Microsoft Teams integration applications and services including Call Plans and AI-enabled Contact Centre solutions, with Crayon’s distribution & ISV expertise. Crayon’s seamless online ordering, with dedicated account managers and product specialists, make it effortless for partners to access Cytrack’s advanced communication solutions to optimise customer experiences and drive business growth.
Cytrack Partner Program.
Cytrack is committed to empowering our partners with the tools and support they need to succeed, through Cytrack Assist. Our dedicated partner portal offers a wide range of resources, including sales tools, promotional movies, e-learning modules, PowerPoint presentations, and more—designed to help partners effectively market and deploy our solutions. Additionally, we offer Not-For-Resale (NFR) license programs, allowing partners to use our products for demonstration and internal training purposes.
To further support our partners, the Cytrack Assist program provides comprehensive project management, deployment assistance, and training. We ensure that your team is fully equipped to deliver exceptional service, with expert after-sales support to guarantee customer satisfaction. Whether you’re looking to upskill your team or streamline your product offerings, Cytrack’s resources and Assist program deliver the guidance and tools necessary to help our partners drive growth and deliver value to their customers.
Frequently Asked Questions
The Cytrack partner website offers a range of tools including sales materials, demo movies, e-learning courses, PowerPoint presentations, and Not-For-Resale (NFR) license offers to help partners effectively market and deploy our solutions.
This starts by you subscribing to the Cytrack tile in Crayon. New partners are onboarded through a structured program that includes e-learning modules, product demos, and dedicated account management. This ensures partners can confidently market, deploy, and support Cytrack solutions.
The Cytrack Assist program provides partners with professional project management, deployment support, training, and after-sales service, ensuring smooth implementation and ongoing success for partner-led projects.
Cytrack delivers Inclusive Call Plans, Reporting & Analytics, Voice Recording, CRM Integration and AI-enabled Omni-Channel Contact Centre solutions for Microsoft Teams, enabling partners to offer seamless customer experiences, unified communications, and advanced analytics to their clients.
Partners can access reduced price NFR licenses by contacting your Crayon or Cytrack account managers, which allows them to use Cytrack solutions for internal training, demos, and product testing.
Cytrack provides a variety of sales tools including pitch decks, case studies, e-learning modules, and demo videos, all available on the partner portal to assist in educating clients and closing deals.
Yes! Our Account Managers are there to assist you by joining customer requirement meetings, providing demonstrations, providing your proposal shopping list, and then constructing project management plans for the full deployment and after sales support processes.
Cytrack provides comprehensive e-learning courses and live training sessions, helping partners progress and stay up-to-date with product features, deployment techniques, and best practices.
Through the Cytrack Assist program, partners receive ongoing support after the sale, including technical assistance, updates, and customer service to ensure continued success.
Cytrack supports partners with professional project management, offering guidance on deployment, configuration, and training to ensure that every customer project is completed efficiently and successfully.
Absolutely! In addition to Microsoft Teams, Cytrack integrates with a variety of platforms including popular CRMs, and leading third-party telephony solutions, giving partners flexibility in meeting customer needs.
Unlike the billion-dollar industry giants, Cytrack is more flexible and agile, allowing us to deliver customized solutions tailored to each customer’s unique business process innovations. Our size enables us to respond quickly to partner and customer needs, offering affordable, adaptable services. We pride ourselves on being attentive and collaborative, ensuring that our partners receive personalized support and solutions that drive real business value.
